Your bottom line is our top priority. We’ll get you up and running, fast.

Technical Phone Support

To ensure quick response make sure you type:

• Software Types and Version
• Hardware Configuration (Camera and Cables model, Sensor Model)
• Any error message displayed on the Software on Sensor/Vision Control
• Two options for Date/Time to be called

You will be called back by our service support.

Marketing and Sales

Please indicate the type of sales material that is needed.

• Datasheets
• Presentations
• Videos
• Other multimedia material.

Parts

Please indicate the part number that needs to be replaced.

For cables make sure you indicate:

• Connector type
• Male or female
• Length

Field Service

Please indicate the location, the dates, customer and the type of operation to be performed.

Some example operations are:

• Software upgrade
• Cycle time optimization
• Recognition rate optimization

Training

Please specify:

• Location of the Training
• Duration of the training (days / shifts)
• Number of people participating in the training

We generally do not recommend training on the production equipment, because of the risk of crashing tooling or program changes happening, which could cause downtime during the next production run.